GENERAL TERMS AND CONDITIONS OF SALE

Purchase conditions of xxxxxx., hereafter referred to as [Peluker]. Purchasing from this online store implies that you have read, understood, and accepted these terms and conditions:

1. IDENTIFICATION AND CORPORATE NAME OF THE SELLING COMPANY

xxxxx., located in Madrid with Tax ID Number xxxxxx, Registered in the Madrid Mercantile Register, Volume xxxx, Folio xxx, Sheet xxxx, Entry 1, offers its electronic sales services via the Internet on its website www.peluker.com.

Contact email: info@peluker.com

Contact phone: xxxxxxxx

The address for claims corresponds to the company's registered office.

2. PURCHASE AND PAYMENT OPTIONS

2.1 CREDIT OR DEBIT CARD.

To ensure payment security, [Peluker] uses the Red Sys service. This service incorporates SSL security standards, ensuring that confidential data (the 16-digit bank card number, expiration date, CSV code) is transmitted directly in encrypted form to the bank's server, without being recorded on [Peluker]'s server. At no time will [Peluker] store or process data related to your credit card. Once personal and shipping details are filled in, [Peluker] redirects you to the bank where you can enter your bank details and make the payment via a Secure Server.

Sales made through the Cyberpack Internet payment service, with cards issued by "" or any other national or foreign financial entity, and which include authentication of the cardholder's identity, will be managed by this new system. In these cases, neither the cardholder nor the issuing entity can claim ignorance of the purchase made, nor request the reversal of the transaction with the reason "operation not authorized by the cardholder".

2.2 BANK TRANSFER OR ACCOUNT DEPOSIT.

You can pay for your order via bank transfer or by depositing the amount into our bank account. This payment method does not incur any additional charge. Transfer costs are borne by the payer. The transfer must indicate the order number and the name of the person making the purchase. We warn that shipping will start once payment is received in our account, which can delay the order by a day or two. If the transfer is not made within 7 days, we will proceed to cancel the order.

2.3 PAYMENT DEFAULT.

[Peluker] reserves the right to refuse to make a delivery or process the order of a customer who has not fully or partially paid a previous order or with whom there is an active payment dispute, as well as any order that shows signs of payment fraud or whose formalization has not been completed when paying by transfer.

[Peluker] monitors all orders registered on the web. These checks aim to protect [Peluker] against abusive practices of fraud.

Our Customer Service may request all documents necessary to process an order (proof of address or debit in the customer's name, proof of address of the person indicated in the delivery address, etc.). These requests will be made via email or phone:

• In case of an order with a delivery address different from the billing address.
• In case of a new customer.
• In case of an order over 120 euros.
• In case of cash on delivery orders.
• In case of indications of credit card fraud.

3. ORDER FORMALIZATION, PURCHASE PROCESS, AND VALIDATION

3.1 ORDER FORMALIZATION

Customers who wish to make a purchase at [Peluker] must view the general purchase conditions included in this section of the main page. Formalization of an order is understood to be made under the full acceptance of the general sales conditions contained on this page.

3.2 PURCHASE PROCESS

The characteristics of the products and their prices appear on the screen. Items and services are available for sale until stocks last. The prices displayed on the screen include VAT and are valid, except for typographical errors. For professional clients, registered as such, the displayed price will be excluding VAT. Offers are duly marked and identified as such. Their validity period is effective while they appear on your screen. Upon receipt and verification of payment in our bank, we will proceed to send your order with the corresponding invoice via email.

3.3 VALIDATION

At the end of the purchase, you will always receive a confirmation via email, as well as information on the tracking progress of the order. We provide a customer service phone number xxxxx (Monday to Friday from 10-14H) and an email info@peluker.com to clarify any doubts about the order made.

4. CHANGES, RETURNS, BREAKAGES, AND WARRANTY.

If it is a change due to an error in the choice of the product or in any of the product options made by the customer, the customer WILL BEAR THE RETURN COSTS to our premises.

If the product of your order does not correspond to what you expected, do not worry. Just return it to us in its original packaging, in perfect condition, and without being manipulated or used, within 14 days of receiving your package at Peluker. It must be sent to our facilities that have delivery hours from 10:00 to 14:00 from Monday to Friday.

We commit to exchanging it or refunding the amount of your order by check or bank transfer within 15 days. We inform you that if once the product is reviewed, it does not meet the previously indicated requirements, the return will not be accepted, and the customer will have to pick up the product at our facilities, or we will send it to the address indicated, upon payment of the new shipping costs.

If the package is returned without being opened, we will refund the amount of the price of the order. However, all additional costs and expenses arising from the shipment and the return will be borne by you.

If the return is due to the withdrawal or cancellation of the order, within the indicated period of 14 days from the receipt of the order, we will refund the amount of the product. However, all additional costs and expenses arising from the return will be borne by you.

If the return of the order is due to a cause attributable to [Peluker], we will refund the amount of the product, the shipping costs, and the expenses incurred as a result of the return.

In any case, the return of defective products and incorrect shipments will be accepted, provided that the customer communicates this circumstance within fourteen (14) days from the date of receipt of the shipment.

When we receive the product, if it is in good condition, the return will not be accepted. We will proceed to return the product to the customer, after payment of the reshipment costs, an amount totaling xxx. Once this amount is paid, the product will be resent to the desired address.

To make your return, send us an email through the following address: info@Peluker.com or by calling xxxxx.

Breakages During Transport

When the transport agency delivers your package, if you detect any external damage to the package, you must report it in writing before signing the delivery note.

All claims for breakage after a period of 48 hours without the provision of documentation will not be admitted.

Once the breakage file is initiated, we will proceed to send again the replacement of the affected items. The company reserves the right to collect the affected products.

Warranties

All our electrical products have a valid warranty for a period of 3 years from the date of purchase. For the consumer to exercise their rights, a warranty period of Three years from the date of the invoice or purchase ticket is recognized. For the purposes of the duration of the warranty, the consumer is understood as defined in Royal Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users (BOE No. 287, November 30, 2007), excluding those who acquire, store, or use the product with the aim of integrating it into production, transformation, marketing, or provision to third parties. For the latter, the warranty period will be one year.

5. CONFIDENTIALITY

Confidentiality is just as important to us as security. During registration in our store or during purchase without registration, you will provide personal data that we will use ONLY and EXCLUSIVELY to send your shipment. We do not transfer or provide data for any other purpose than the pure management of the purchase and the corresponding shipment. Similarly, at any time you can exercise your right to rectify or cancel any data you have provided us (in accordance with Law 15/1999 on the Protection of Personal Data). To do this, you just have to contact us in the "Privacy Policy" section. To learn more about our privacy policy, you can read the Privacy Policy section.

6. CUSTOMER SERVICE

For any information, question, or advice, our customer service department is at your disposal:

Ways to contact:

• By mail [Peluker]., Customer Service Department, Peluker (Madrid).
• By email at info@Peluker.com or from our contact form.
• By phone.

6.1 PERSONAL DATA PROCESSING

Under Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that your personal data that may be in this communication, are included in an automated file under the responsibility of Peluker.

The user guarantees the authenticity of all data communicated through www.pelukery.com and will keep the information provided to Peluker up to date so that it always corresponds to their real situation. The user is the only responsible for any false or inaccurate statements made and any damage caused to Peluker or third parties as a result.

Peluker cannot assume any responsibility derived from the incorrect, inappropriate, or illicit use of the information appearing on its Internet pages.

Within the limits established by law, Peluker assumes no responsibility derived from the lack of veracity, completeness, updating, and accuracy of the data or information contained on its Internet pages. The contents and information on Peluker's Internet pages are prepared by professionals duly qualified for the exercise of their profession. However, the contents and information do not bind the aforementioned company nor constitute opinions, advice, or legal counseling of any kind, as it is merely a service offered with an informative and divulgative character.

Peluker S.L.'s Internet pages may contain links (links) to other third-party pages. Therefore, Peluker cannot assume responsibilities for the content that may appear on third-party pages. The texts, images, sounds, animations, software, and other content included in this website are the exclusive property of Peluker S.L. or its licensors. Any act of transmission, distribution, assignment, reproduction, storage, or total or partial public communication must have the express consent of Peluker S.L.

Also, to access the services that Peluker 2017 S.L. offers through the website, you must provide some personal data. In compliance with the provisions of LOPD 15/1999, of December 13, we inform you that your personal data will be incorporated and processed in the files of Peluker S.L., in order to provide and offer our services. Likewise, we inform you of the possibility of exercising your rights of access, rectification, cancellation, and opposition of your personal data, at Peluker (Madrid), Spain, or by sending an email to info@peluker.com.

To access "Register," the user must enter a user code and access key.

Peluker S.L. is not responsible for the misuse of passwords that you may carry out as a user. It is the user's responsibility to properly guard the keys and passwords supplied for access as a user, preventing misuse or access by third parties.

Likewise, your acceptance of this Legal Notice implies the provision of your express consent for Peluker S.L. to send you advertising or promotional communications by email or other equivalent means of communication, in the terms established by Law 34/2002, on Services of the Information Society and Electronic Commerce. If you are not interested in receiving this type of communications, you can address Peluker S.L., at the previously indicated address or the email info@peluker.com, expressing your will.

7. DISPUTE RESOLUTION AND JURISDICTION:

The provision of the web service of [Peluker] and these terms of use are governed by Spanish law. Any litigious issue related to the services provided through this WEBSITE will be resolved through the consumer arbitration courts, mediators, or similar to which [Peluker] is adhered at the time of the controversy, as well as the corresponding courts and tribunals in accordance with Spanish legislation.

These General Conditions, as well as any relationship between the user and Peluker SL, will be governed by common Spanish legislation.

In cases of interpretative discrepancies, produced by the existence of different versions in languages other than Spanish, the version in this language will always prevail over other versions.

Any controversy arising or related to the use of the Website, or with the aforementioned purchase contracts made through it, will be submitted, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city of Madrid.

If you are contracting as a consumer, nothing in this clause will affect the rights that such legislation currently recognizes.

Likewise, we inform you that, in accordance with EU Regulation No. 524/2013, there is a European platform for online out-of-court resolution of disputes relating to contractual obligations arising from sales or service contracts concluded online between a consumer and a trader residing in the European Union, through the intervention of an alternative resolution entity. In case of conflict or contractual non-compliance, you can present an online claim on the portal enabled for this purpose, accessing said platform from here.